FAQ

- come to the Bank’s branch or savings bank;
- you need to have an identification document with you;
- fill out a full set of documents.

- in 5 business days for Bishkek city, in 10 business days for KR provinces:
- urgent card issuance: within 2 business days for Bishkek city, 5 business days for KR
provinces.

In ATMs of BAKAI BANK OJSC or in ATMs of other banks displaying the logo of your card’s
payment system (VISA or ELCARD). In cash points (through POS terminals) of BAKAI BANK
OJSC or other banks, where information about servicing cards of your payment system (VISA or

ELCARD) is available. You will need to present an identification document in accordance with
the bank’s requirements.

- do not leave the ATM immediately, wait for several (1-3) minutes until the ATM completes all
processes, it is possible that the ATM is experiencing technical difficulties and the money has
not yet reached the dispensing compartment of the ATM;
- record the time and place where you have not been issued your money, if the ATM issued a
receipt, keep it;
- usually, there is a telephone number (0 (312) 61-00-61) displayed on ATMs, you need to call
this number and report what happened, if necessary, you may need to file a complaint in the
Bank’s division;
- if you have not contacted the Bank, come to the Bank and file a complaint regarding the
transaction in question, which will be reviewed within 30 days.

- usually, there is a telephone number (0 (312) 61-00-61) displayed on ATMs, you need to call
this number and report what happened, if necessary you may need to file a complaint in the
Bank’s division.

- We would like to remind you that the card is blocked if you enter an incorrect PIN code more
than three (3) times. It is also necessary to remember that the card has a date of expiry displayed
on the front. It is also necessary to follow the instructions on using the card; in particular, the
card becomes unusable when the chip and/or magnetic stripe is damaged. In these
circumstances, you need to come to the Bank to be re-issued a payment card.

- You can make online purchases using VISA Electron/Classic/Gold cards, but you need to read
the conditions on the website: whether they accept a VISA Electron card for purchases on this
website.
- When you obtain a payment card, the Bank closes access to online payments by card for safety
reasons. To open access to online payments you have to submit a request to the Bank. Please
note that the risk of fraud increases when making online purchases with the card.

- It is necessary to block the card immediately by contacting the 24/7 Call-center – tel #:
(312) 637696 or by telephone numbers (312) 610-107, 610-238 during the Bank’s working hours

(Mon-Fri from 9:00 to 18:00). Please memorize the phone number on the back of the card to
contact the Bank urgently if the card is lost/stolen.
- Come to any division of the Bank and fill out an application for card re-issuance (card
preparation period is 5 business days for Bishkek city, 10 working days for KR provinces).

- No one except you knows your PIN code, and the PIN code does not change.
- Go to any division of the Bank and fill out an application for card re-issuance (card preparation
period is 5 business days for Bishkek and 10 business days for KR provinces).

- You can pay with the card in any trade point or enterprise of the service sector where you see
the ELCARD and VISA Electron/Classic/Gold logo. As a rule, the logo is displayed on the door
or on the cash register.

First of all, you should familiarize yourself with the Bank’s rates and pay attention to the fees for
withdrawal and purchases using the payment card.
- Additional fees may be charged when using the devices of other banks.

- You can top up your payment card by adding funds through savings banks and in branches of
BAKAI BANK, given that you have an identification document with you and know card details.
There is no commission fee charged for topping up.

- To increase the safety of using payment cards, the Bank’s ATMs have a pre-set limit in the
amount of 15 000 KGS/ 300 USD per one transaction.

News

Foreign Exchange Rates

Purchase Sale
USD 69.7500 69.8500
EUR 76.6000 77.5000
RUB 1.0900 1.0960
KZT 0.1790 0.1830
GBP 84.0000 89.0000
CNY 9.5000 10.2000
Purchase Sale
USD 69.6000 69.9000
EUR 76.2000 77.9000
RUB 1.0550 1.1250
KZT 0.1700 0.1900
GBP 81.0000 91.0000
CNY 8.9000 10.6000
FX rate
USD 69.8488
EUR 77.2458
RUB 1.0877
KZT 0.1803
GBP 86.9213
CNY 9.8667

Course listed on 22.09.2019

Exchange rates are valid for Bishkek city. Exchange rates are valid for an amount of up to $1000 (or equivalent in other currencies), rates for amounts above$1000 are contractual