Personal Concierge

Dear client, we are happy to introduce a new service – your “Personal Concierge”.

“Personal Concierge” is a 24-hour service designed to personally assist you with any matters. 24 hours a day 7 days a week in any part of the world, Personal Concierge is ready to meet any of your requests, provide you with needed information and help you make payments for various services. It is your personal lifestyle and travel expert who is just one phone call away. Your Personal Concierge can offer you services in Russian and English languages in any part of the globe.

What can your Personal Concierge do?

Make travel arrangements

Your Concierge will gladly assist you with any travel-related aspects – searching for air and railway tickets and purchasing them, booking hotels, arranging transfers, renting a car and much more. Moreover, you can request your Concierge to suit your preferences at a favorable price. If you do not speak a foreign language, not a problem – the Concierge will handle all talks for you.

Leisure

The Concierge can arrange your vacation in a completely new format. You can rent a yacht, a helicopter, an exclusive auto or a high-speed motorboat. The most popular restaurants among gourmands, entertainment venues, theater and movie premieres are available to you. Concierge will help you purchase tickets to various events in any part of the globe while letting you save time and money.

Business services

The Personal Concierge will fulfill your requests in an accurate and timely manner, remind you of a business matter or a meeting, arrange everything required for business negotiations, inform you about the most recent currency quotes and main stock market indices, wake you up on an important day. You can be certain that you have entrusted your matters and business in the hands of professionals.

Help around the house

The Concierge will be happy to help you to take care of problems that distract you from relaxing or spending time with your loved ones. We are ready to attend to all household chores: food/groceries delivery, room cleaning and laundry services, help around the house, arranging for a plumber’s, electrician’s or a locksmiths’ call.

Personal Concierge is not a computer program: it is a group of professionals who are always ready to meet your requests. Regardless of where you are, regardless of the time of the day when you need help, you can always take care of all problems with one phone call in the shortest time possible and at a reasonable price chosen by you.

Your wishes will be fulfilled regardless of your location or time of day. All that is needed is to make a phone call. The service is absolutely free for holders of privileged VISA cards from BAKAI BANK. Personal Concierge’s working hours – 24/7. Simply dial the number: +996 312 962581 and your personal assistant will do everything for you!

Payments for selected goods, leisure activities and other services are made by you independently, by card or cash. The Personal Concierge’s options may be restricted due to political sanctions, military activities in the country of stay as well as natural disasters.  

“Concierge Gold” PROGRAM

Service

Description

TRAVEL ASSISTANCE

Booking tickets for any type of transportation

The Executor will provide the Client with detailed information about flight schedules, train itineraries and other transport schedules, find connecting flights, book and buy tickets on behalf of the Client, assist with returning or exchanging tickets as well as provide support in disputable or force majeure situations.

Registration for air flights

At the Client’s request, the Executor will register him/her for a flight at any time

Hotel information and booking

The Executor will provide the Client with extensive information about hotels in any city in the world and book as well as pay for the selected room on behalf of the Client.

Renting a car

The Executor will provide the Client with information about car classes and their availability for rent in different companies, as well as rent a car and make the payment on behalf of the Client.

Visa information

The Executor will inform the Client about the terms and conditions for obtaining a visa to any country in the world, arrange the submission and courier delivery of documents and visas, provide addresses and telephones of consulates, embassies, and visa centers as well as intermediary companies offering a full set of services in a short period of time and in unusual situations.

Organization of sea and river cruises

The Executor will help the Client with choosing a sea or river cruise as well as arranging booking and payment.         

Assistance with choosing a mobile provider for travel

The Executor will obtain detailed information about relevant rates and terms, selecting a mobile provider for travel.         

Information about business lounges, VIP lounges, and other accompanying services

The Executor will inform the Client about business and VIP lounges in airports of Russia and abroad, arrange a fast track service and other accompanying services to make your wait for a flight pleasant.

Arranging tours, for a guide and interpreter

Service includes informational support in choosing tours, guides or interpreters as well as booking and making payments for trips.          

“URGENT SERVICES FOR TRAVELERS” PACKAGE 

“CONCIERGE SILVER” includes all services of the “Urgent services for travelers” package

LEISURE

Information about restaurants, bars, clubs. Table reservation.

The Executor will provide the Client with extensive information about restaurants, cafes, bars, and clubs around the world and reserve a place in the chosen venue.

Information about sports and cultural events, ticket booking

The Client will receive detailed information about the date, time, and venue of sports and cultural events in the selected region. The Executor will book and buy tickets as well as arrange their delivery.

Information about beauty and SPA salons

The Client will receive any information about beauty and SPA salons in the region. The Executor will arrange a visit to the chosen place.

Recreation and leisure facilities, renting sports grounds

Finding and renting sports facilities as well as obtaining all necessary information about recreation and leisure venues.       

LEISURE

Information about goods and services, payment for and delivery of a required item, help with arranging a service

The Executor will provide the Client with addresses of stores and salons where a specific item or service can be obtained. At the Client’s request, the concierge service will execute the order and deliver the item or arrange for a selected service as well as provide information about sales and discounts.     

Information about fitness clubs, sports clubs, and sections

At the Client’s request, the Executor will arrange a visit to a fitness club, a sports club or a sports section and provide all necessary information about working hours, location and prices.

BUSINESS SERVICES

Courier delivery

With the help of reliable and trusted courier services, the Executor will arrange a delivery of the Client’s documents and belongings to any part of the world.

Gift and flower delivery

Based on the Client’s wishes, the Executor will organize a purchase and delivery of flowers and gifts and deliver them to any part of the word at the exactly specified time я.

Secretary’s services

The Executor will find a personal secretary, whose responsibilities include arranging meetings, preparing and registering documents, sending documents and facsimiles, and other services.      

Mobile dry cleaning and laundry service

At a convenient time, the Executor will arrange for your items requiring dry cleaning/laundry to be picked up. The driver will come to the Client’s doorstep, pick up the things and bring them back cleaned. Attentive and careful laundry and ironing service and the speed of the order will leave you pleasantly surprised.

Calling a taxi

The Executor will call a taxi for the Client at any time of the day.

 ASSISTANCE ON THE ROAD

Arranging emergency evacuation

In case of a car breakdown, the Executor will arrange for a tow truck if on-the-road repair is not possible.

On the road repair

If the Client’s car cannot continue moving as a result of a breakdown and on-the-road repair is possible, the Executor will call the needed service.

Charging car battery

If the Client’s car battery has died, the Executor will arrange for a technical team, whose specialists can recharge the battery.

Opening and unblocking the car

In cases when it is required to open or unblock a car, the Executor will call a special technical service.

Mobile tire replacement, car cleaning, dry cleaning, tire storage services

If the Client wishes, the Executor can arrange mobile tire replacement services as well as car cleaning, dry cleaning and tire storage services.         

Gas delivery

If the Client runs out of gas, the Executor will organize its delivery to the designated place.

HOME COMFORT

Organization of  emergency services assistance

The Executor will arrange a visit of a master to the house or provide the Client with information about special services and their cost.

HOME COMFORT

Home assistance, home appliances repair

To install, repair home appliances and take care of other household issues, the Executor will arrange a visit of specialists at a time convenient for the Client or provide information about special services and their prices.

Room cleaning

The Executor will provide all necessary information about cleaning companies offering a full range of comprehensive room cleaning services and arrange a visit of specialists from the chosen company at a time convenient for the Client.

Food\groceries  delivery

The Executor will arrange a food/groceries delivery to the house at any hour of the day.

Room cleaning

The Executor will provide the Client with all necessary information about cleaning companies that provide a full range  of room cleaning services and arrange a visit of  specialists from the selected company at a convenient time

PET CARE

Veterinary clinics

The Client will receive all necessary information about veterinary clinics in the region, including prices, conditions, and working hours. At the Client’s request, the Executor can arrange a visit to the vet clinic.

Hotels for pets

The Client will receive all necessary information about pet hotels. This service also includes the transportation of pets to the selected establishment.

Pet grooming and haircuts

Service includes information about pet grooming salons in the region and arranging a visit to the selected establishment.

Pet stores, goods for pets

The Executor will provide the Client with information about the location and working hours of pet stores in any city, and inform the Client about prices and availability of given goods for pets.

MEDICAL SUPPORT

Referrals to a physician or dental care

The Executor will provide the Client with names, telephone numbers, and visiting hours of physicians, clinics and hospitals, dentists and dental clinics in the region.    

News

Foreign Exchange Rates

Purchase Sale
USD 77.7500 78.1500
EUR 87.2000 88.7000
RUB 1.0850 1.1030
KZT 0.1700 0.2000
GBP 90.0000 100.0000
CNY 9.0000 12.0000
Purchase Sale
USD 77.5000 78.5000
EUR 86.2000 88.8000
RUB 1.0300 1.1200
KZT 0.1400 0.2100
GBP 86.0000 101.0000
CNY 8.5000 12.5000
FX rate
USD 77.7979
EUR 88.1334
RUB 1.0976
KZT 0.1896
GBP 96.0947
CNY 10.9124

Course listed on 11.07.2020

Exchange rates are valid for Bishkek city. Exchange rates are valid for an amount of up to $1000 (or equivalent in other currencies), rates for amounts above$1000 are contractual