-В целях безопасности ПИН-код знаете только Вы.
-Вы можете сменить ПИН-код в мобильном банкинге Bakai24 и в банкоматах.
- Instant issuance of a card: within 2 working days in Bishkek, up to 5 working days in the regions of the Kyrgyz Republic.
- You can pay by card at any retail or service outlet where you see the Elcard and VISA Electron/Classic/Gold logo. As a rule, the logo is located on the door or cash register.
- Do not leave the ATM immediately, wait a few minutes (1-3) until all ATM processes are completed, there might be some technical problems in the ATM, and the money did not come to the dispensing area immediately;
- Write down the time and place where you did not receive the money; if the ATM gave out a receipt, be sure to keep it;
- There is usually a telephone number (0(312)61-00-61) on all ATMs; you should call this number and inform about the incident; if necessary, you will need to write a statement at the bank's outlet;
- If you have not contacted the bank, contact the bank to fill out a statement of disputed transaction, which will be considered within 30 days.
- To improve the safety when using payment cards, the Bank has set a limit of 25,000 Kyrgyz soms/300 US dollars per transaction in ATMs.
- Usually there's a phone number on ATMs (0(312)61-00-61), you need to call this number and report the incident, and if necessary, you will need to write a statement at the bank branch.
- apply at any branch or a savings bank of the Bank;
- you must have an ID document proving your identity;
- submit the full package of documents.
-You must immediately call your bank anf get your card blocked by calling the 24/7 Call-Center - tel. (312)637696 or during working hours of the Bank (Monday-Friday 9:00-18:00) - by tel. (312)610-107, 610-238. Please remember the phone number on the back of your card is for emergency contact with the Bank in case of loss/theft of card.
- Contact any branch of the Bank and fill out an application for re-issue of the card (processing time for issuing a new card is 5 working days in Bishkek, 10 working days for the regions of the Kyrgyz Republic).