BAKAI's Customer Support and Sales Department has been named the winner of the international "Crystal Headset" competition in the category of Best Contact Center Under 100 Agents.

The results were announced on March 18 in Moscow at a formal awards ceremony, where the BAKAI team received international recognition for its high standards of service and customer engagement.

International Recognition for Service Excellence

Winning one of the most prestigious professional competitions in customer service marks a significant milestone for the bank. The Crystal Headset competition brings together leading companies from around the world each year, evaluating contact center performance, quality of customer communication, and service process excellence.

The award confirms that BAKAI's approach to customer service meets the highest international benchmarks.

Behind this achievement is the team's day-to-day dedication, professional excellence, and an unwavering commitment to improving the customer experience.

"This result belongs to the entire team - the people who work with our customers every day, resolve their needs, and make our service convenient and accessible. We are proud that our efforts have earned international recognition," said Telegey Abirova, Director of the Customer Support and Sales Department.

Putting Customers First - BAKAI's Core Priority

BAKAI continues to advance its customer service capabilities by embracing new technologies, refining processes, and raising the bar for client interaction.

The Crystal Headset win is further proof that the bank is moving in the right direction - building a service that customers can trust.